CallMiner App Marketplace

CallMiner App Marketplace
Extend the value of your conversation intelligence investment.
CallMiner Services Packages
Professional Services Package: API Integration

Professional Services Package: API Integration
Connect CallMiner insights with other business applications
Professional Services Package: Social Insights

Professional Services Package: Social Insights
Uncover customer sentiments and transform CX strategy
Professional Services Package: Health Assessment

Professional Services Package: Health Assessment
Health Assessment for your Conversation Intelligence Program
Professional Services Package: Data Science Deployment Assessment

Professional Services Package: Data Science Deployment Assessment
Integrating Custom AI Models in CallMiner
Professional Services Package: Data Evaluation

Professional Services Package: Data Evaluation
Understand your data platforms and the best way to bring data feeds together
Professional Services Package: Reasons for Contact and Resolutions

Professional Services Package: Reasons for Contact and Resolutions
Automated Reason for Contact Dispositioning
Professional Services Package: Automated Quality Asssurance

Professional Services Package: Automated Quality Asssurance
Supports the transition from a manual to automated quality assurance program.
Professional Services Package: Accelerator

Professional Services Package: Accelerator
Accelerate your time to value
Professional Services Package: Language Effectiveness

Professional Services Package: Language Effectiveness
Optimize your agent playbooks
Professional Services Package: Insights 360

Professional Services Package: Insights 360
Grow your conversation intelligence program
Professional Services Package: API Integration

Professional Services Package: API Integration
Connect CallMiner insights with other business applications
Professional Services Package: Social Insights

Professional Services Package: Social Insights
Uncover customer sentiments and transform CX strategy
Professional Services Package: Health Assessment

Professional Services Package: Health Assessment
Health Assessment for your Conversation Intelligence Program
Professional Services Package: Data Science Deployment Assessment

Professional Services Package: Data Science Deployment Assessment
Integrating Custom AI Models in CallMiner
Professional Services Package: Data Evaluation

Professional Services Package: Data Evaluation
Understand your data platforms and the best way to bring data feeds together
Professional Services Package: Reasons for Contact and Resolutions

Professional Services Package: Reasons for Contact and Resolutions
Automated Reason for Contact Dispositioning
Professional Services Package: Automated Quality Asssurance

Professional Services Package: Automated Quality Asssurance
Supports the transition from a manual to automated quality assurance program.
Professional Services Package: Accelerator

Professional Services Package: Accelerator
Accelerate your time to value
Professional Services Package: Language Effectiveness

Professional Services Package: Language Effectiveness
Optimize your agent playbooks
Professional Services Package: Insights 360

Professional Services Package: Insights 360
Grow your conversation intelligence program
Professional Services Package: API Integration

Professional Services Package: API Integration
Connect CallMiner insights with other business applications
Professional Services Package: Social Insights

Professional Services Package: Social Insights
Uncover customer sentiments and transform CX strategy
Professional Services Package: Health Assessment

Professional Services Package: Health Assessment
Health Assessment for your Conversation Intelligence Program
Professional Services Package: Data Science Deployment Assessment

Professional Services Package: Data Science Deployment Assessment
Integrating Custom AI Models in CallMiner
Professional Services Package: Data Evaluation

Professional Services Package: Data Evaluation
Understand your data platforms and the best way to bring data feeds together
Professional Services Package: Reasons for Contact and Resolutions

Professional Services Package: Reasons for Contact and Resolutions
Automated Reason for Contact Dispositioning
Professional Services Package: Automated Quality Asssurance

Professional Services Package: Automated Quality Asssurance
Supports the transition from a manual to automated quality assurance program.
Professional Services Package: Accelerator

Professional Services Package: Accelerator
Accelerate your time to value
Partner Services
RDI Agent Staff Augmentation

RDI Agent Staff Augmentation
Contact Center Outsourcing Solutions
Provana Contact Center Solution

Provana Contact Center Solution
Tech-enabled, optimized contact center
Offshore IT Professional Services & Consulting

Offshore IT Professional Services & Consulting
Web, Mobile, Custom App Development Services
CallMiner API Integration

CallMiner API Integration
Connect CallMiner to Enterprise Data
Outsourced Contact Center Solutions

Outsourced Contact Center Solutions
Inbound, Outbound & Live Chat Customer Services
Provana Call Monitoring Solution

Provana Call Monitoring Solution
Tech-enabled call monitoring solution
RDI Survey Research

RDI Survey Research
Customer and Employee Experience Surveys
CallMiner Language Support

CallMiner Language Support
Bring 2nd Language Customers into CallMiner
Expert analysts to augment or manage your speech analytics investment

Expert analysts to augment or manage your speech analytics investment
Results-driven on-demand data analysts
Managed Analytics as a Service with Custom, Client Specific Support

Managed Analytics as a Service with Custom, Client Specific Support
Managed interaction analytics services
Guided Insights as a Service 

Guided Insights as a Service
CallMiner Team as a Service
CallMiner Fully Managed

CallMiner Fully Managed
We Do It All For You!
RDI Managed Service

RDI Managed Service
Speech Analytics as a Service
IPACS Speech Analytics

IPACS Speech Analytics
Fully Managed, Custom Interaction Analytics
QEval - Call Center Quality Monitoring Software

QEval - Call Center Quality Monitoring Software
Contact Center Quality Monitoring Solution
CallMiner Advanced Analytics

CallMiner Advanced Analytics
Correlate Insights with Enterprise Data
Implementing Operational Change to Realize Benefits of Data Driven Insight

Implementing Operational Change to Realize Benefits of Data Driven Insight
CX transformation through operational change
RDI Agent Staff Augmentation

RDI Agent Staff Augmentation
Contact Center Outsourcing Solutions
Provana Contact Center Solution

Provana Contact Center Solution
Tech-enabled, optimized contact center
Offshore IT Professional Services & Consulting

Offshore IT Professional Services & Consulting
Web, Mobile, Custom App Development Services
CallMiner API Integration

CallMiner API Integration
Connect CallMiner to Enterprise Data
Outsourced Contact Center Solutions

Outsourced Contact Center Solutions
Inbound, Outbound & Live Chat Customer Services
Provana Call Monitoring Solution

Provana Call Monitoring Solution
Tech-enabled call monitoring solution
RDI Survey Research

RDI Survey Research
Customer and Employee Experience Surveys
CallMiner Language Support

CallMiner Language Support
Bring 2nd Language Customers into CallMiner
Expert analysts to augment or manage your speech analytics investment

Expert analysts to augment or manage your speech analytics investment
Results-driven on-demand data analysts
Managed Analytics as a Service with Custom, Client Specific Support

Managed Analytics as a Service with Custom, Client Specific Support
Managed interaction analytics services
Guided Insights as a Service 

Guided Insights as a Service
CallMiner Team as a Service
CallMiner Fully Managed

CallMiner Fully Managed
We Do It All For You!
RDI Managed Service

RDI Managed Service
Speech Analytics as a Service
IPACS Speech Analytics

IPACS Speech Analytics
Fully Managed, Custom Interaction Analytics
QEval - Call Center Quality Monitoring Software

QEval - Call Center Quality Monitoring Software
Contact Center Quality Monitoring Solution
CallMiner Advanced Analytics

CallMiner Advanced Analytics
Correlate Insights with Enterprise Data
Implementing Operational Change to Realize Benefits of Data Driven Insight

Implementing Operational Change to Realize Benefits of Data Driven Insight
CX transformation through operational change
RDI Agent Staff Augmentation

RDI Agent Staff Augmentation
Contact Center Outsourcing Solutions
Provana Contact Center Solution

Provana Contact Center Solution
Tech-enabled, optimized contact center
Offshore IT Professional Services & Consulting

Offshore IT Professional Services & Consulting
Web, Mobile, Custom App Development Services
CallMiner API Integration

CallMiner API Integration
Connect CallMiner to Enterprise Data
Outsourced Contact Center Solutions

Outsourced Contact Center Solutions
Inbound, Outbound & Live Chat Customer Services
Provana Call Monitoring Solution

Provana Call Monitoring Solution
Tech-enabled call monitoring solution
RDI Survey Research

RDI Survey Research
Customer and Employee Experience Surveys
CallMiner Language Support

CallMiner Language Support
Bring 2nd Language Customers into CallMiner
Partner Apps
Keatext

Keatext
Text analytics for customer experience
ZIZO Workplace Gamification

ZIZO Workplace Gamification
Gamified Employee and Data Management
Automate Customer Service with AI

Automate Customer Service with AI
Generative AI-powered virtual agents
QEval - Call Center Quality Monitoring Software

QEval - Call Center Quality Monitoring Software
Contact Center Quality Monitoring Solution
Voice of the Customer

Voice of the Customer
Voice of the Customer Surveys
IPACS Speech Analytics

IPACS Speech Analytics
Fully Managed, Custom Interaction Analytics
Verbio Speech-To-Text

Verbio Speech-To-Text
Higly accurate OOTB speech transcription
Speechmatics

Speechmatics
World's Most Accurate Speech Recognition
Canary Speech

Canary Speech
Real-time call sentiment and wellness
XDeTECH

XDeTECH
AI-powered deepfake voice detection
Datashake

Datashake
Easily aggregate Voice of Customer data
Contact Center Automation

Contact Center Automation
Contact Center Automation Designed by humans, For Humans
The New Standard in AI-Powered CX

The New Standard in AI-Powered CX
Rescue your CX with AI Agents
Call Simulator

Call Simulator
AI-powered, scenario-based training at scale
Upland RightAnswers

Upland RightAnswers
AI-Knowledge Management for Faster Troubleshooting
Alvaria Compliant Outbound

Alvaria Compliant Outbound
Proactive Compliant Outbound Dialing
Verbio Conversational AI

Verbio Conversational AI
Cutting Edge Voice Virtual Assistants
livepro Knowledge Management

livepro Knowledge Management
Knowledge Management for Contact Centers
SalesScreen

SalesScreen
Motivate your team to goal
Keatext

Keatext
Text analytics for customer experience
ZIZO Workplace Gamification

ZIZO Workplace Gamification
Gamified Employee and Data Management
Automate Customer Service with AI

Automate Customer Service with AI
Generative AI-powered virtual agents
QEval - Call Center Quality Monitoring Software

QEval - Call Center Quality Monitoring Software
Contact Center Quality Monitoring Solution
Voice of the Customer

Voice of the Customer
Voice of the Customer Surveys
IPACS Speech Analytics

IPACS Speech Analytics
Fully Managed, Custom Interaction Analytics
Verbio Speech-To-Text

Verbio Speech-To-Text
Higly accurate OOTB speech transcription
Speechmatics

Speechmatics
World's Most Accurate Speech Recognition
Canary Speech

Canary Speech
Real-time call sentiment and wellness
XDeTECH

XDeTECH
AI-powered deepfake voice detection
Datashake

Datashake
Easily aggregate Voice of Customer data
Contact Center Automation

Contact Center Automation
Contact Center Automation Designed by humans, For Humans
The New Standard in AI-Powered CX

The New Standard in AI-Powered CX
Rescue your CX with AI Agents
Call Simulator

Call Simulator
AI-powered, scenario-based training at scale
Upland RightAnswers

Upland RightAnswers
AI-Knowledge Management for Faster Troubleshooting
Alvaria Compliant Outbound

Alvaria Compliant Outbound
Proactive Compliant Outbound Dialing
Verbio Conversational AI

Verbio Conversational AI
Cutting Edge Voice Virtual Assistants
livepro Knowledge Management

livepro Knowledge Management
Knowledge Management for Contact Centers
SalesScreen

SalesScreen
Motivate your team to goal
Keatext

Keatext
Text analytics for customer experience
ZIZO Workplace Gamification

ZIZO Workplace Gamification
Gamified Employee and Data Management
Automate Customer Service with AI

Automate Customer Service with AI
Generative AI-powered virtual agents
QEval - Call Center Quality Monitoring Software

QEval - Call Center Quality Monitoring Software
Contact Center Quality Monitoring Solution
Voice of the Customer

Voice of the Customer
Voice of the Customer Surveys
IPACS Speech Analytics

IPACS Speech Analytics
Fully Managed, Custom Interaction Analytics
Verbio Speech-To-Text

Verbio Speech-To-Text
Higly accurate OOTB speech transcription
Speechmatics

Speechmatics
World's Most Accurate Speech Recognition
CallMiner Applications
Contact Summarization

Contact Summarization
AI-Generated Contact Summaries
Visualize

Visualize
Customizable data visualizations & dashboards
Solution Catalogue

Solution Catalogue
Prebuilt insights solutions
Screen Record

Screen Record
Agent desktop capture
RealTime

RealTime
Real-time automated agent assistance & monitoring.
Analyze

Analyze
Conversation Intelligence Analytics Workbench
Record

Record
High-quality, full-featured call recorder
Coach

Coach
Automate agent performance improvement
Outreach

Outreach
AI-powered feedback triggers
Enhanced AI Module

Enhanced AI Module
Generative AI automated insights
Contact Summarization

Contact Summarization
AI-Generated Contact Summaries
Visualize

Visualize
Customizable data visualizations & dashboards
Solution Catalogue

Solution Catalogue
Prebuilt insights solutions
Screen Record

Screen Record
Agent desktop capture
RealTime

RealTime
Real-time automated agent assistance & monitoring.
Analyze

Analyze
Conversation Intelligence Analytics Workbench
Record

Record
High-quality, full-featured call recorder
Coach

Coach
Automate agent performance improvement
Outreach

Outreach
AI-powered feedback triggers
Enhanced AI Module

Enhanced AI Module
Generative AI automated insights
Contact Summarization

Contact Summarization
AI-Generated Contact Summaries
Visualize

Visualize
Customizable data visualizations & dashboards
Solution Catalogue

Solution Catalogue
Prebuilt insights solutions
Screen Record

Screen Record
Agent desktop capture
RealTime

RealTime
Real-time automated agent assistance & monitoring.
Analyze

Analyze
Conversation Intelligence Analytics Workbench
Record

Record
High-quality, full-featured call recorder
Coach

Coach
Automate agent performance improvement