CallMiner App Marketplace

CallMiner App Marketplace
Extend the value of your conversation intelligence investment.

CallMiner Services Packages

Professional Services Package: Language Effectiveness
Professional Services Package: Language Effectiveness
Professional Services Package: Language Effectiveness
Optimize your agent playbooks
    Professional Services Package: Insights 360
    Professional Services Package: Insights 360
    Professional Services Package: Insights 360
    Grow your conversation intelligence program
      Professional Services Package: API Integration
      Professional Services Package: API Integration
      Professional Services Package: API Integration
      Connect CallMiner insights with other business applications
        Professional Services Package: Social Insights
        Professional Services Package: Social Insights
        Professional Services Package: Social Insights
        Uncover customer sentiments and transform CX strategy
          Professional Services Package: Health Assessment
          Professional Services Package: Health Assessment
          Professional Services Package: Health Assessment
          Health Assessment for your Conversation Intelligence Program
            Professional Services Package: Data Science Deployment Assessment
            Professional Services Package: Data Science Deployment Assessment
            Professional Services Package: Data Science Deployment Assessment
            Integrating Custom AI Models in CallMiner
              Professional Services Package: Data Evaluation
              Professional Services Package: Data Evaluation
              Professional Services Package: Data Evaluation
              Understand your data platforms and the best way to bring data feeds together
                Professional Services Package: Reasons for Contact and Resolutions
                Professional Services Package: Reasons for Contact and Resolutions
                Professional Services Package: Reasons for Contact and Resolutions
                Automated Reason for Contact Dispositioning

                  Partner Services

                  Expert analysts to augment or manage your speech analytics investment
                  Expert analysts to augment or manage your speech analytics investment
                  Expert analysts to augment or manage your speech analytics investment
                  Results-driven on-demand data analysts
                  • New
                    Managed Analytics as a Service with Custom, Client Specific Support
                    Managed Analytics as a Service with Custom, Client Specific Support
                    Managed Analytics as a Service with Custom, Client Specific Support
                    Managed interaction analytics services
                      Guided Insights as a Service 
                      Guided Insights as a Service 
                      Guided Insights as a Service 
                      CallMiner Team as a Service
                      • LISTEN 2024 Award Winner
                        CallMiner Fully Managed
                        CallMiner Fully Managed
                        CallMiner Fully Managed
                        We Do It All For You!
                          RDI Managed Service
                          RDI Managed Service
                          RDI Managed Service
                          Speech Analytics as a Service
                            IPACS Speech Analytics
                            IPACS Speech Analytics
                            IPACS Speech Analytics
                            Fully Managed, Custom Interaction Analytics
                              QEval - Call Center Quality Monitoring Software
                              QEval - Call Center Quality Monitoring Software
                              QEval - Call Center Quality Monitoring Software
                              Contact Center Quality Monitoring Solution
                                CallMiner Advanced Analytics
                                CallMiner Advanced Analytics
                                CallMiner Advanced Analytics
                                Correlate Insights with Enterprise Data
                                • LISTEN 2024 Award Winner

                                  Partner Apps

                                  Canary Speech
                                  Canary Speech
                                  Canary Speech
                                  Real-time call sentiment and wellness
                                  • New
                                    XDeTECH
                                    XDeTECH
                                    XDeTECH
                                    AI-powered deepfake voice detection
                                    • New
                                      Datashake
                                      Datashake
                                      Datashake
                                      Easily aggregate Voice of Customer data
                                        Contact Center Automation
                                        Contact Center Automation
                                        Contact Center Automation
                                        Contact Center Automation Designed by humans, For Humans
                                          The New Standard in AI-Powered CX
                                          The New Standard in AI-Powered CX
                                          The New Standard in AI-Powered CX
                                          Rescue your CX with AI Agents
                                            Call Simulator
                                            Call Simulator
                                            Call Simulator
                                            AI-powered, scenario-based training at scale
                                              Upland RightAnswers
                                              Upland RightAnswers
                                              Upland RightAnswers
                                              AI-Knowledge Management for Faster Troubleshooting
                                                Alvaria Compliant Outbound
                                                Alvaria Compliant Outbound
                                                Alvaria Compliant Outbound
                                                Proactive Compliant Outbound Dialing

                                                  CallMiner Applications

                                                  Outreach
                                                  Outreach
                                                  Outreach
                                                  AI-powered feedback triggers
                                                    Enhanced AI Module
                                                    Enhanced AI Module
                                                    Enhanced AI Module
                                                    Generative AI automated insights
                                                      Contact Summarization
                                                      Contact Summarization
                                                      Contact Summarization
                                                      AI-Generated Contact Summaries
                                                        Visualize
                                                        Visualize
                                                        Visualize
                                                        Customizable data visualizations & dashboards
                                                          Solution Catalogue
                                                          Solution Catalogue
                                                          Solution Catalogue
                                                          Prebuilt insights solutions
                                                            Screen Record
                                                            Screen Record
                                                            Screen Record
                                                            Agent desktop capture
                                                              RealTime
                                                              RealTime
                                                              RealTime
                                                              Real-time automated agent assistance & monitoring.
                                                                Analyze
                                                                Analyze
                                                                Analyze
                                                                Conversation Intelligence Analytics Workbench